One of the key components of a world-class operating team is clear direction in the form of operations management guiding principles. When building a team, establish a set of norms and review them frequently and hold team members accountable. These are not vague, high-level statements designed to make everyone feel good. On the contrary, they’re specific, actionable values and beliefs discussed and adopted by the team. Member buy-in is important, as everyone must be willing to stand behind these principles and demonstrate them regularly.
Below are examples of norms and operating principles adopted by successful teams:
- We believe in full participation–silence in never golden.
- We follow defined communications protocols, and never work around the system to get a win.
- We utilize team development tools whenever possible so that we all operate from the same playbook in our meetings.
- We stay flexible in our decision-making to avoid fixed points of view, which hinders forward motion.
- We welcome the support of other team members and never hesitate to ask for help when it’s needed. No lone wolves here please.
- We remain resourceful, resilient and optimistic even when the going gets rough.
- We are respectful of others’ time and commitments, so meeting start and finish on time.
- We constantly review our performance metrics to determine where we are succeeding and what needs improvement.
- To address gaps in performance, we use team brainstorming techniques to generate fresh ideas leading to improvement. We make our performance progress charts visible to stay focused on the right things, at the right time.
- We respect the cultural diversity of our teams, and work to promote understanding, especially as it relates to differing cultural communication. Our team members will present information regarding their country of origin and what various communications, verbal and nonverbal actions mean from their cultural perspective.
- We are clear about our roles and, when these roles change, we adapt quickly to limit confusion as to who does what and with whom.
What values and principles that guide your team? Get in touch with us here if you’d like to explore your situation in detail.